**PLEASE NOTE THAT TO HAVE YOUR FILES TRANSFERRED IN A TIMELY MANNER IT IS IMPORTANT FOR YOU TO FOLLOW THESE INSTRUCTIONS. ALL COMMUNICATION FOR MOVING YOUR WEB SITE FILES AND CHANGES TO YOUR DNS SETTINGS ARE CONDUCTED THROUGH SUPPORT TICKETS WITH OUR SUPPORT DEPARTMENT**
We are able to move your web site files and databases free of charge!
TRANSFERRING YOUR WEB SITE FILES To HostHero.com:
In order for us to transfer your web site files and emails from your current web hosting provider we will need the login information for your current web host.
Here are the steps you need to take.
Step 1. First make sure that your control panel logins are working.
Step 2. Submit a support ticket through the Support section of our website with the subject line (Please transfer my web site files) and in that email you will need to list your current web hosting provider as well as where you login for your current web hosting provider and you will need to supply us with the username and password for your control panel area for your old web host.
Step 3. Our customer service representatives will get to your request and will update your ticket within 24-48 hours. Delays may be caused by slow upload speed by your current web hosting provider. One of our representatives will reply to your ticket once we have completed the web site file transfer.
CHANGING YOUR DNS SETTINGS:
Our representatives can (in addition to moving your web site files over) change your domain name server settings (DNS) so that your domain name will be pointed to our servers.
**PLEASE NOTE** Please do not change your DNS settings nor request to have your DNS changed to our servers until your web site files and emails have been uploaded by you or by one of our representatives to our servers otherwise it will cause your web site to go down.
Here are the steps you will need to take to have your DNS settings changed by us:
Step 1. Confirm you have a login username and password to manage your domain name. This is different than your web site files – most web hosting companies use partner registrars to register their clients domain names, if your domain name was registered by your web hosting company or transferred to your web hosting company that you are currently with please confirm with them that you have direct access to manage that domain name. If you do not have direct access to manage your domain name you will need to contact your web hosting company to have them change your DNS.
Step 2. Once you have confirmed that you have the administrative login capability to change your DNS with your domain name registrar please email that information to us in a reply to the email confirmation we send you about having moved all of your web site files over to our servers. Please include the login area url as well as the username and password to go in and administrate your domain name’s DNS settings.
I you have any questions you can update your support ticket at any time!